Terms & Conditions

This Website is operated by PCigar, dedicated to providing users with online display, consultation, and sales services for cigar products. When accessing and using this Website, you shall comply with applicable laws and regulations and the provisions of these terms.

• You must be at least 18 years of age to register an account and purchase products on this Website.
• You shall ensure that the registration information you provide is true, accurate, and complete, and you are responsible for the security of your account and password.
• You shall not use this Website to engage in any illegal, infringing, or harmful activities against others.
• We reserve the right to modify, suspend, or terminate part or all of the services when necessary.

We strive to ensure that the product information displayed on the Website (including name, specifications, origin, price, etc.) is accurate, but slight variations may occur due to product batches, market changes, and other reasons.

• Product images may differ slightly from the actual item in color; the actual product received shall prevail.
• Cigars are natural agricultural products; individual variations in appearance, color, and flavor are normal.
• Limited edition and collector edition products are available in limited quantities and are available while stocks last; inventory is confirmed at the time of order confirmation.
• We reserve the right to adjust product prices and specifications; paid orders are not affected by price adjustments.

When you submit an order on this Website and complete payment, a legally binding sales contract is formed between you and PCigar.

• An order is confirmed upon successful payment; we reserve the right to cancel and fully refund orders with insufficient stock or abnormal orders.
• We support multiple payment methods including bank transfer, WeChat Pay, Alipay, and PayPal (for international orders).
• Cross-border orders may incur customs duties, value-added tax, and other fees, which are borne by the recipient.
• All payments are processed through encrypted channels; we do not store your complete payment information.

We offer Macau self-pickup, Hong Kong and Macau delivery, and cross-border logistics services, using professional cigar transport packaging to ensure products remain in good condition during transit.

• All orders are shipped within 48 hours after payment confirmation (holidays excluded).
• Delivery times vary by destination; please refer to the shipping information page for details.
• Please inspect the product within 48 hours of receipt; contact customer service promptly if there is transit damage.
• We are not liable for delivery delays caused by force majeure (weather, customs, policies, etc.).

For detailed return and exchange policies, please refer to our returns policy page.

All content on this Website, including but not limited to text, images, logos, trademarks, page design, layout, and software, is owned by PCigar or the relevant rights holders and is protected by applicable laws.

• Without our written permission, you may not copy, reproduce, distribute, or otherwise use the protected content of this Website.
• "PCigar" and "雪茄天空" are the trade names and logos of this Website and may not be used without authorization.
• Content such as comments posted by users on this Website grants us the right to use and display it on this Website.
• We will pursue legal liability for any infringement discovered.

To the maximum extent permitted by law, this Website is not liable for the following circumstances:

• Service interruption or data loss caused by network failure, system maintenance, or force majeure.
• Losses caused by improper user operation or incorrect information provided.
• Order delays or additional costs caused by third-party factors such as cross-border customs clearance and tax policy changes.
• Cigar quality issues caused by improper storage by the customer.

Smoking is harmful to health. The products sold on this Website contain nicotine and are only available to persons aged 18 and above. This Website is not responsible for any health effects of cigars; purchasing indicates that you are aware of the associated risks.

The interpretation, validity, and dispute resolution of these terms shall be governed by the laws of the Macau Special Administrative Region. If any dispute arises between you and this Website, it shall first be resolved through friendly negotiation.

• If negotiation fails, either party may file a lawsuit with a court of competent jurisdiction in the Macau Special Administrative Region.
• During the dispute resolution period, both parties shall continue to perform the terms not involved in the dispute.
• If any part of these terms is deemed invalid or unenforceable, it shall not affect the validity of the remaining terms.
• We reserve the right of final interpretation of these terms.